Join us for an insurance counter fraud expert panel discussion surrounding the hot topic of Artificial Intelligence (AI)
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Our afternoon will commence with Vivek Bajaj, Global Vice President, Watson Financial Services Solutions, who will lead IBM’s Watson cognitive discussion on how IBM used Watson with a tier 1 insurance company to create a digital virtual agent powered by analytics that transformed operations in counter fraud, telematics, legacy modernization, outsourcing, predictive underwriting and next best action with each customer interaction.
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Following on from Vivek's presentation, our truly international expert counter fraud panel will discuss topics including the application of Artificial Intelligence for insurance and investigation automation, cognitive methodologies to improve fraud detection based on unstructured data and analytics and how these advances positively impact multi-line insurer requirements. Learn how IBM solutions are continuing to differentiate themselves in one of the most mature counter fraud markets globally.
Our Fraud Panel consists of:
Amy Walraven - Chief Analytics Officer, Turnkey Risk SolutionsÂ
Stephen Dalton -Â IFB Head of Intelligence
Richard Davies - UK Head of Fraud, AXA
Servaas Du Plessis - CEO, EOH Forensic Services
Steven M. Smith - United States FBI Special Agent
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Cocktails and hors d'oeuvres and live demonstrations to follow.
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The Fraud Panel will be moderated by Frank Pinder. Frank has over twenty years experience in the property and casualty, life, disability and Accident & Health insurance industries with extensive insurance fraud, claims, operations and analytics experience. Prior to joining IBM, Frank served as the President and CEO of the largest privately held insurance fraud Counter Fraud Outsourcing company providing structured cost containment and regulatory compliance counter fraud solutions to insurance companies, third party administrators, multi-national corporations and public entities.
Vivek is the Global VP of Solutions for IBM Financial Services. He leads a worldwide team of experienced Sales, Technical Sales and Industry consultants who work with major financial institutions to deliver pre-built industry specific solutions in the areas of risk & compliance, client insight, payments & counter fraud.
Amy and TRS specialise in working in Financial Services companies to address falsified identities either stolen or synthetic used to perpetrate fraud. Falsified identities are a serious problem for Banks, Insurance and Healthcare companies. Amy and team have worked with a number of large clients globally to create their account opening systems to validate identities and ensure an entity is who they represent. TRS’ team members have over 60 years of combined experience dealing with identity resolution requirements for the Financial Services industry.
Stephen has 20 plus years of experience developing solutions to financial crime across a variety of private sectors including credit card and insurance fraud. In 2000 he co-founded VFM Services Limited which delivered conversation management techniques to investigative interviews of those suspected of first party claims fraud. In 2010 he joined the Insurance Fraud Bureau (IFB), the insurance industry's non-profit body committed to tackling organised cross sector insurance fraud. Â
Responsible for the identification and management of fraud risk and investigation events across the AXA UK Companies, covering General Insurance, Life and Healthcare products. A member of the ABI Financial Crime Committee, Project sponsor for the Insurance Fraud Register, Technical Board Member, UK Insurance Fraud Bureau, an industry body developing new ways of detecting and managing organised and cross industry crime across the insurance market. Specialties: Risk identification methodologies, proactive fraud analysis techniques, application of verification controls in business processes.
Mr. Du Plessis is CEO of EOH Forensic Services in South Africa which specializes in white collar crime prevention, detection and investigation of fraud. Mr. Du Plessis was the past Chief Executive of Censo PTY Ltd which specialized in Insurance and Assurance Fraud examination services. Mr. Du Plessis is ACFE certified and has over 20 years experience with Insurance and Financial Crimes.
Steve Smith began his career as a Special Agent with the FBI in 1997. He first reported to the Phoenix Division, where he investigated Organized Crime, Drug Cartels and Gangs. As a member of the Phoenix Gang Task Force, he became an expert in wire-tap investigations and was the first investigator to conduct a wire intercept of computer communications in the District of Arizona.
In 2005, Steve was promoted to supervisory special agent in the Criminal Investigative Division’s Safe Streets and Gang Unit at FBI Headquarters in Washington, DC. A year later, he was asked to assist with the creation of the FBI’s National Gang Task Force, focusing on transnational gangs in Central America and the United States. In 2007, he was selected as the supervisor of the Colorado Springs Resident Agency, Denver Division, to oversee all white collar, violent crime, public corruption, and criminal enterprise investigations. He served in this role from 2007 to 2014.
In 2014, Steve began investigating Cyber crimes, focusing on computer intrusions of both criminal and national security, with Southern Colorado as his area of responsibility.
Steve holds a Bachelor of Science degree in Business Administration and a Masters of Arts degree in Management. Prior to joining the FBI, he served as a police officer and detective for approximately five years.